EN
FRFrançaisENEnglishDEDeutsch中文中文
Download

Terms of sale and use

Version of 2026-11-09. These terms apply to the use of the Jambo Tembo app and the purchase of the Safari Pass. They are available at any time in Profile > Legal information and at https://jambotembo.app/legal/terms?lang=en.

1. Seller

Mohamed MECHRI, sole trader (entrepreneur individuel, EI), 16 rue Cuvier, 69006 Lyon, France. SIRET 919 196 071 00014, registered in the French national business register. Phone: +33 7 87 70 44 63. E-mail: [email protected]. VAT not applicable, article 293 B of the French General Tax Code.

2. The service

Jambo Tembo is an app for visitors of Kruger, Masai Mara, Amboseli and Tsavo: photograph animals, complete a safari notebook, earn points, appear in leaderboards and keep a souvenir of your drives.

  • Free: captures, safari notebook, points and leaderboards, offline map with your own photos, your latest drive in history, 5 AI identifications a day, a single 10-minute trial of the live car on the map, gate opening times, speed reminder, blocked road and roadworks reports and alerts, sharing a picture of your day (photos, no map) with the "Made with Jambo Tembo" line.
  • Safari Pass: unlimited live car and route on the map, return-to-camp checks and alerts before the gates close (suggested departure time, nearest camp, notifications), other visitors' sightings, advanced filters, full drive history, unlimited identifications, tracker tips, share your day with the route map and where each animal was, without the "Made with Jambo Tembo" line.

Works on Android 7 or later with GPS and camera. AI and map work offline; leaderboards, shared map and purchase need a connection.

3. Price

The Safari Pass costs €9.99 including taxes for 30 days, and the Annual Safari Pass €19.99 including taxes for 1 year, one-off, no subscription and no automatic renewal. Google Play may show it in your account's currency: the price shown at purchase applies. Pass codes may also be provided by partner lodges or agencies, on their own terms.

4. Order and payment

Tap Buy, read the "Before you buy" screen, give your agreement, then pay with Google Play or by card with Stripe. The contract is concluded when payment is confirmed. The confirmation is saved in Profile > My purchases and a receipt is e-mailed by Google or Stripe.

5. Immediate performance and right of withdrawal

The Safari Pass is digital content supplied without a tangible medium. Before paying, you are asked to request immediate performance and to acknowledge that you lose your 14-day right of withdrawal (French Consumer Code, art. L221-28, 13°). This is confirmed in Profile > My purchases and on the receipt.

  • Google Play: the Pass is activated on payment; the right of withdrawal no longer applies. Google Play also offers its own refund requests.
  • Card (Stripe): as long as the code has not been activated, you can withdraw within 14 days with the "Withdraw from the contract here" button on the confirmation page or at https://jambotembo.app/buy/withdraw?lang=en. You get a full refund within 14 days, to the same payment method, and an e-mail confirmation.

6. Duration

The Pass lasts 30 days (or 1 year for the Annual Pass) from activation and works on the phone that activated it. If you change or lose your phone, write to us and we will transfer the remaining time.

7. Legal guarantee of conformity

The legal guarantee of conformity for digital content and services applies for the whole duration of the Pass. If a paid feature does not work, write to [email protected]: we fix it free of charge, or you can obtain a price reduction or termination with a refund of the non-conforming period.

8. Changes to the app

The app may evolve. During a running Pass, the paid features described at purchase remain available or are replaced by equivalent ones. A change to your disadvantage is announced in advance and you may then ask for a refund of the remaining time.

9. Rules of use

  • Follow park rules: stay in your vehicle except where allowed, respect speed limits and gate times, never feed or disturb animals. No points are worth taking a risk.
  • Never publish the location of threatened species (hidden automatically for rhinos and the pangolin).
  • No cheating, no offensive or impersonating nickname, no inappropriate photo or photo of people without their consent.

A breach may lead to a capture being removed from leaderboards; serious or repeated abuse may lead to suspension from leaderboards and the shared map. The app shows the suspension and you can contest it at [email protected]; a running Pass remains usable for the other features.

10. Information for guidance only

AI identification, gate times, estimated driving times and speed reminders may be inaccurate and do not replace park rules, ranger instructions or your own care. Jambo Tembo is not affiliated with SANParks, the Kenya Wildlife Service or the reserves.

11. Liability

We are liable for the proper performance of the service as provided by law. We are not liable for damage resulting from your own breach of park rules or of these terms, fines imposed by a park, network, GPS or phone failures, or force majeure. Nothing in these terms limits your statutory rights.

12. Intellectual property

The app, its name, logo, texts and illustrations belong to the publisher; you may use it for personal purposes. Your photos remain yours; if you share sightings, you allow us, free of charge, to display their thumbnail to other visitors in the app while sharing is on. Third-party content is credited in Profile > Credits and licences.

13. Personal data

See the privacy policy (https://jambotembo.app/legal/privacy?lang=en).

14. Complaints, mediation and governing law

Write to [email protected] first. If no solution is found, you may use the consumer mediator free of charge: Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C), 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net. The mediator can be contacted up to one year after your written complaint. French law applies; if you live in another country, you keep the protection of its mandatory rules. The competent courts are those provided by law.

15. Changes to these terms

The version that applies to a purchase is the one accepted at the time of that purchase.